Refund policy
Return & Exchange Policy
Thank you for supporting our small family business. Each item is created with care, and many of our products are made-to-order or customized specifically for you. Please review our policy below.
Custom & Personalized Items
Due to the personalized nature of custom embroidery and made-to-order products, all custom or personalized items are final sale and are not eligible for return or exchange unless there is a defect or error on our part.
Ready-to-Ship Items
Non-custom items may be eligible for return or exchange within 14 days of delivery. Items must be unused, unwashed, and in their original condition.
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or incorrect, please contact us within 5 days of delivery with photos of the item and packaging. We will gladly work with you to provide a replacement or resolution. Customers are responsible for return shipping costs.
Refunds
Approved refunds will be issued to the original form of payment once the item is received and inspected. Shipping costs are non-refundable unless the return is due to our error. Refunds are minus return shipping costs.
Exchanges
If you need a different size or item, please contact us and we will do our best to accommodate your request based on product availability.
Contact Us
For any return or exchange requests, please contact us at:
Email: weepingwillow839@gmail.com
Website: www.weepingwillow839.com
Social Media: @weepingwillow839
Faith & Commitment
We strive to operate with honesty, integrity, and kindness in every interaction. If there is ever a concern with your order, please reach out — we are always happy to help.
Thank you for supporting our family and our mission.