Terms of service

Terms of Service

Last Updated: February 21, 2026

Welcome to Weeping Willow 839. By purchasing from our website, social media platforms, or in person, you agree to the following Terms of Service. Please read them carefully.

General Information

Weeping Willow 839 is a family-owned, faith-based business that provides embroidered apparel, custom items, and related products. These terms apply to all purchases, orders, and interactions with our business.

Products & Custom Orders

Many of our items are made-to-order or customized. While we strive for accuracy, slight variations in color, thread, placement, or design may occur due to the handmade nature of embroidery and differences in screen displays. By placing a custom order, you acknowledge and accept these variations.

Order Approval

For custom designs, a proof may be provided for approval prior to production. Once approval is given, changes cannot be made. Customers are responsible for reviewing all details carefully before approving.

Pricing & Payments

All prices are listed in U.S. dollars unless otherwise stated. Payment is required at the time of purchase. We reserve the right to change pricing at any time without notice.

Processing & Shipping

Processing times vary depending on product type, customization, and order volume. Estimated timelines are not guaranteed. We are not responsible for shipping delays caused by carriers, weather, or circumstances beyond our control.

Returns & Exchanges

Please refer to our Return Policy for detailed information. Custom and personalized items are generally final sale unless there is a defect or error on our part.

Damages & Issues

Customers must report damaged, defective, or incorrect items within the stated timeframe in our Return Policy. Photos may be required to process a claim.

Intellectual Property

All designs, logos, images, and content created by Weeping Willow 839 remain the property of the business and may not be reproduced, copied, or used without written permission.

Limitation of Liability

Weeping Willow 839 shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products.

Faith-Based Mission

As a faith-based business, we operate with honesty, kindness, and integrity. We pray over the items we create and strive to serve every customer with respect and care.

Right to Refuse Service

We reserve the right to refuse service, cancel orders, or decline custom requests at our sole discretion if a request conflicts with our Christian beliefs, values, or ethical standards. We are committed to treating all individuals with respect and kindness in every interaction.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of our services constitutes acceptance of any changes.

Contact Information

For questions regarding these Terms of Service, please contact:

Email: weepingwillow839@gmail.com

Thank you for supporting our family business.